Customers from around the world count on our company to precisely repair critical emergency equipment like fire extinguishers, oxygen bottles, and pneumatic systems, for all types of aircraft. We are part of a family-owned and operated company with locations in Florida and California and offer substantial room for professional development, due to our rapid growth.
We are currently searching for a full-time inside sales and customer service representative. Work hours will be 7am-4pm Monday-Friday at our facility in Los Alamitos, CA.
The focus of this position is working with and through others, building and maintaining relationships with customers, and working closely and accurately within established guidelines. We have a need for an effective communicator, someone who can stimulate and motivate others while being aware of and responsive to their needs and concerns. The person in this position must be friendly and genuinely interested in the business and needs of others, including the company, its management, the team, and the company's customers.
A persuasive, teaching style of communication is required to communicate the company's products and services. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. As time is usually a factor, the work must be done on time, as well as correctly. In general, this is a position where guidelines, structure, and established policies must be followed closely, while working with and for others.
Each day different from the next: especially in personal interactions. Fast-paced environment. Multiple projects going simultaneously
Very socially focused: requires "how can I help you?" attitude Lots of attention spent on building and maintaining relationships, especially where helping, not pressuring, others fosters the relationship
Open, flowing communication is important Position requires working with and through others, especially in a helping role. There is a need for a persuasive, "selling" (rather than "telling") communication style
Team environment: leader must be willing to jump in and roll up his/her sleeves to help out when necessary. Strong, friendly follow-up necessary on tasks delegated to ensure proper results.
Precise sales and work order processing (computer-based)
Preparing quotes thoroughly and reviewing for accuracy
Enthusiastically quoting by phone and email
Fluently following up on orders in-house and expediting as necessary
Qualified candidates should have at least two years of experience in a customer service role, demonstrate exceptional communication skills via phone and email, and show aptitude with computer software systems.
HOW TO APPLY
Culture is as important to us, as it is to you. As part of our goal of ensuring employees fit the CGS family and the specific role you are interested in, please complete the brief survey found at the link below. It will take about 6 uninterrupted minutes to complete and will be required to consider your application.